Oferta de emprego – Application Support Agent – Agrónomo – Bruxelas

Oferta de emprego – Application Support Agent – Agrónomo – Bruxelas

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 25 countries, with more than 12 000 employees and an annual revenue of more than 2.6 billion euros, in 2020.
The best of ICT with a human touch

Function: Application Support Agent
Workplace: Brussels (European Commission – DG Sante)

Introduction / Context

As a full-time employee, you will be part of the Unit A4 support service team at the Directorate-General for Health and Food Safety (SANTE). You will be working for the Pesticides project, led by Unit E4 as the single point of contact between the end-users, business users and IT Team for the support on the following systems:

The EU Pesticides Database
The Plant Protection Products Application Management System (PPPAMS)

Key responsibilities:

End-user support via email including user access rights management;
Data entry in support to the business users in the EU Pesticides Systems;
Data extraction and generation of reports upon request;
Annual update of data on authorisations in Member States;
Preparation or update of training material including presentations for webinars, videos, and guides in collaboration with A4 and E4 teams;
Presentations and demonstrations of the systems to business users and externals;
Business Acceptance Testing of the new releases;
Support in preparation of analysis documents for the IT team.

Technical Requirements :

Good knowledge of Microsoft Office Suite; particularly Excel and Word;
Preferred academic background: Agronomy, Plant sciences, Biology, Biotechnology, Plant Health;
At least 1 year of professional experience with tasks closely related to those described above;
Experienced user of web-based tools;
Very good oral and written communication skills in English. Knowledge of additional languages is a plus;
Knowledge of/or experience in ITIL environment;
Knowledge of EU Policy on Plant Health;
Experience or knowledge of the Atlassian Suite (Jira and Confluence) or experience with similar collaborative tools.

Behavioral Profile:
Strong aptitude for team work and the capacity to work autonomously;
Strong analytical, problem solving and learning skills;
Excellent customer service skills;
Ability to deal with stress situations;
Meticulous attention to detail and accuracy;
Able to work in an international and multicultural environment.

If you’re interested, please send your application to:

[email protected]

with the subject ASAPlantSANTECH

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